Responsible Gaming at Jalwa Game

Self-Exclusion Program

Self-exclude from Jalwa Game for a period you choose. Your account will be locked and you cannot access it for the duration.

How to Self-Exclude:

1. Login to your Jalwa account
2. Go to Settings → Responsible Gaming
3. Click "Self-Exclude"
4. Choose duration (7 days to 5 years)
5. Confirm self-exclusion
6. Account is immediately locked
7. Contact support to request earlier access (may be denied)

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit. Limits help control spending.

Setting Deposit Limits:

1. Login to account
2. Go to Settings → Deposit Limits
3. Select time period (Daily/Weekly/Monthly)
4. Enter limit amount (minimum ₹100)
5. Confirm limit
6. Limit applies immediately
7. Can only increase limit (not decrease)

Loss Limits

Set limits on how much you're willing to lose in a day. Once you reach the limit, you cannot play further.

Setting Loss Limits:

1. Login to account
2. Go to Settings → Loss Limits
3. Enter maximum loss per day (e.g., ₹5000)
4. Confirm loss limit
5. When limit is reached, gaming is blocked
6. Limit resets daily at midnight
7. Can adjust limit anytime

Reality Checks

Get notifications of how long you've been playing to keep track of your gaming time.

Enabling Reality Checks:

1. Go to Settings → Reality Checks
2. Select reminder frequency (every 30 min, 1 hour, etc.)
3. Enable notifications
4. You'll get pop-up reminders
5. Shows time played and amount spent
6. Take a break when reminded
7. Helps maintain gaming awareness

Warning Signs

If you notice any of these signs, it's time to seek help:

• Thinking about gaming constantly
• Needing to spend more to get the same excitement
• Attempting to cut back but failing
• Feeling anxious or irritable when not playing
• Gaming to escape problems or negative emotions
• Lying about gaming habits to family/friends
• Jeopardizing relationships or job due to gaming
• Borrowing money to fund gaming
• Experiencing financial problems from gaming
• Feeling unable to stop gaming

Help & Support Resources

If you or someone you know needs help with gambling addiction:

• National Gaming Helpline: 1800-XXX-XXXX (Free, 24/7)
• Gamblers Anonymous: www.gamblersanonymous.org
• National Counseling Services: +91-XXXX-XXXX-XXXX
• SAMHSA Helpline: 1-800-662-4357 (International)
• Therapy Options: Cognitive Behavioral Therapy (CBT)
• Support Groups: GA meetings, Gamblers Anonymous
• Family Support: Gam-Anon for family members

Budget Management

• Set aside money only for entertainment
• Never use bill or rent money to play
• Set weekly/monthly budgets
• Treat losses as cost of entertainment
• Never borrow money to play
• Don't use credit cards for gaming
• Track your spending regularly

Time Management

• Set time limits for gaming sessions
• Take regular breaks
• Don't play when tired or stressed
• Balance gaming with other activities
• Avoid gaming late at night
• Set "no gaming" days
• Use alarms to remind you of time

Emotional Control

• Never play to recover losses
• Don't use gaming to escape problems
• Avoid playing when emotionally upset
• Don't play under the influence
• Accept losses gracefully
• Celebrate wins but stay grounded
• Seek help if feelings become intense

Age Requirements

Jalwa Game is strictly for players 18 years and older. We have strict age verification:

• Minimum age: 18 years (adult in India)
• Age verified during registration
• Date of birth must be accurate
• Age checked against government ID during KYC
• Underage accounts are terminated
• Funds returned if account was underage
• Re-registration after 18 is allowed

Parents & Guardians

If you're concerned about a minor's gaming:

• Talk to them about online gaming risks
• Set internet usage rules
• Use parental control software
• Monitor their online activities
• Educate about addiction risks
• Report underage accounts: [email protected]
• Seek professional help if needed