Privacy Policy

1. Introduction

Jalwa Game ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our gaming platform.

2. Information We Collect

Personal Information You Provide:

• Name, email address, mobile number
• Date of birth, address, city, state
• PAN card, Aadhaar, government ID numbers
• Bank account details for withdrawals
• Gaming history and transaction records

Automatically Collected Information:

• IP address, browser type, pages visited
• Device information (phone, tablet, computer)
• Cookies and tracking technologies
• Login times and gaming session duration

3. How We Use Your Information

• Process registrations and account management
• Complete KYC verification as required by law
• Process deposits and withdrawals
• Detect and prevent fraud
• Provide customer support
• Send promotions and game updates (with consent)
• Comply with legal obligations

4. Data Security

We implement industry-leading security measures:

• 256-bit SSL encryption for all data transmission
• Secure payment gateways (PCI-DSS compliant)
• Regular security audits and penetration testing
• Segregated player account storage
• Encrypted password storage (no plaintext)
• Two-factor authentication available

5. Sharing Your Information

We DO NOT sell your personal data. We only share information with:

• Payment processors (for deposits/withdrawals)
• KYC verification providers (government-mandated)
• Law enforcement (when legally required)
• Banks (for fund transfers)

6. Your Rights Under Indian IT Act & GDPR

• Right to Access: Request copy of your personal data
• Right to Correction: Update incorrect information
• Right to Deletion: Request deletion of your data (subject to legal requirements)
• Right to Data Portability: Receive data in machine-readable format
• Right to Opt-Out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use cookies to improve user experience. You can disable cookies in your browser settings, but this may limit functionality.

8. Data Retention

We retain personal data as long as your account is active and for 5 years after account closure as required by Indian law for financial records.

9. Contact Us

• Privacy Officer: [email protected]
• Address: Leh, Ladakh, Jammu & Kashmir, India
• Data Protection Complaint: [email protected]